Refund Policy

When refunds may apply, how requests are reviewed, and what to expect after purchasing paid plans on UploadToLink.

Last updated: June 8, 2026

Introduction

UploadToLink offers free file, text, and link sharing on the homepage, and may offer optional paid upload membership plans.

This Refund Policy explains when refunds may be available and how refund requests are handled. By purchasing a paid plan, you agree to the conditions described here and any purchase-specific terms shown at checkout.

Free sharing

Core upload and share-link features on the homepage are free to use, subject to the limits described in our Terms of Service.

No payment is required for guest sharing within published limits or for signed-in sharing within the current free tier.

Refund eligibility

1. Subscription plans

Refunds for subscription-based plans processed through Stripe or Creem may be considered in limited situations.

Billing or payment processing errors on our side or our payment provider's side
Unauthorized charges, subject to verification
Extended service unavailability caused by platform issues on our side
A paid plan that materially differs from what was described at purchase

2. One-time purchases

One-time paid plans may be eligible for refund only in limited situations.

The purchased benefit was not delivered as promised
Duplicate charges or clear billing mistakes
A digital benefit that has already been delivered and substantially used is generally not refundable

3. Consumed subscription benefits

If you have already used substantial paid upload benefits during the billing period (for example, higher limits, collections, ZIP support, or ad-free pages), refunds may be limited except where required by law.

Non-refundable situations

Some situations are generally not eligible for refunds.

Paid benefits that have already been fully delivered or substantially consumed during the billing period
Requests caused only by a change of mind after successful delivery
Issues caused by user misuse, incorrect operation, or violation of our Terms of Service
Problems caused by third-party networks, devices, or tools outside our control
Expired plans or promotional purchases unless required by law
Free sharing features, which do not involve payment

Refund process

1. How to request a refund

To request a refund, email us with enough detail for us to review the case.

Your account email address
Transaction ID, invoice ID, or payment reference from Stripe or Creem
Purchase date and plan name
A clear explanation of the issue
Supporting material such as screenshots or error messages

2. Review process

Refund requests are reviewed manually.

We may acknowledge the request within a few business days
We may investigate payment records, plan delivery, and service usage
A decision depends on the specifics of the case and applicable law
Approved refunds are processed through the original payment flow where possible

3. Refund methods and timing

Approved refunds are typically returned through the original payment method. Processing time may depend on your bank, card issuer, or payment provider.

Subscription cancellations

You may cancel a recurring subscription at any time from Profile → Manage billing (Stripe or Creem customer portal) or by contacting us.

Unless a refund is otherwise approved or required by law, cancellation normally takes effect at the end of the current billing period. You will retain access to paid benefits until that period ends.

Special circumstances

1. Legal rights

If local law gives you additional refund, cooling-off, or consumer rights, those rules take precedence over this policy where required.

2. Chargebacks

Please contact us before initiating a chargeback. Chargebacks may affect account access or require additional review while the case is investigated.

3. Exceptional events

In unusual circumstances such as major platform incidents, we may review refund outcomes more flexibly on a case-by-case basis.

Policy updates

We may update this Refund Policy to reflect changes in service design, billing processes, or legal requirements.

The latest published version on the site will apply after it is posted.

Contact us

If you have questions about this Refund Policy or need help with a refund request, contact us through:

Email: support@uploadtolink.com

We aim to handle refund questions fairly and transparently whenever possible.

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Quick overview

Free sharing vs paid membership plans

When a refund may be considered

How to request a review and cancel subscriptions